Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For simple flat rate shipping: We offer $7.95 flat rate shipping on all orders throughout the U.S. excluding Alaska & Hawaii 

In-store pickup

You can skip the shipping fees with free local pickup at our storefront located at 2240 Matlock Rd. Suite #108, Mansfield, TX 76063.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:30am-4pm Tuesday -Saturday.. Please have your order confirmation email with you when you come.

International Shipping

Unfortunately, we do not offer international shipping at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at customerservice@shopluckyu.com with your name and order number, and we will look into it for you.
We are not responsible for lost or stolen packages. If there is a shipping error caused by the shipping provider we will do our best to help assist you in recovering the package. 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Please see our Refund and Return Policy for full details.