Refund policy

ALL SALES ARE FINAL

Thank you so much for your business & we hope you love your purchased items!

• If there's a regular priced clothing item you change your mind on, you may exchange it or receive store credit. We do NOT process in store or online refunds.
  
•  For in store purchases it must be within 7 calendar days of purchase, accompanied by a receipt and tags attached. For online purchases, the same policy applies within 7 calendar days of delivery receipt.
  
• The item must be unworn, free of odors, pet hair & undamaged. 
  Any items purchased at a discount are FINAL sale & not eligible for exchange or store credit.
  

To start a return, you can contact us at customerservice@shopluckyu.com. Please note that returns will need to be sent to the following address: 2240 Matlock Rd. Suite 108, Mansfield, TX 76063 
All return shipping costs are the responsibility of the customer and if an item is not sent back according to the policy listed above, it will not be accepted. 

You can always contact us for any return question at customerservice@shopluckyu.com. 

Final Sale/ non-returnable items
Certain items cannot be returned: All SALE items, jewelry, hats, home, spa & beauty products, sunglasses, gift cards and seasonal items are ineligible for exchange or store credit as they are FINAL SALE ITEMS.

•  We do not offer price adjustments on items that go on sale after the purchase date.
• All items purchased at a discount are final sale.
• Any items purchased with a store credit are final sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.